Shipping and Delivery Policy
The Oak Barrel Company.com primarily uses LTL (Less than Truck Load) carriers. Smaller items are shipped via UPS or FedEx.
Shipment of larger items will arrive at your location via semi-trailer and will most likely be delivered on a pallet. Products secured on pallets may require off-loading by hand (or a forklift).
Some of our products are heavy, so ensure that you have the assistance of another person and the appropriate equipment to allow for an easier (and safer) unloading process.
Prior to delivery, the trucking company will call to arrange a day and time for delivery. It will be necessary for you (or your representative) to be onsite at the time of the delivery to unload the items. Prompt response to the delivery company (should they contact you) will expedite the delivery of your product.
Inspect the items when they arrive. If an item is damaged DO NOT REFUSE DELIVERY! Instead, please receive the shipment and contact The Oak Barrel Company.com immediately. Note and describe the damage on the Freight Bill of Lading (the driver will have you sign this document). Please contact The Oak Barrel Company.com and our team will file a claim with the shipper and ship a replacement upon notification from the shipper.
If you have any questions regarding shipping, please email us.
Returns, Replacements & Exchanges Policy
You must report any product errors within 48 hours of receipt. All orders are fully insured by The Oak Barrel Company, LLC. After the materials have left the facility, it is the trucking company’s responsibility to handle with care. Damages are rare, but if they do occur, sign and mark the problem on the Bill of Lading. DO NOT REFUSE THE DELIVERY and contact The Oak Barrel Company.com immediately.
Merchandise that has been altered will not be accepted for return or exchange.
Returns will be accepted only if the returned item is sent within 10 business days of the delivery confirmation date.
If your return is in like-new condition, you may exchange your item for the different finish or product. A 35% re-stocking fee will be deducted from the exchange value. If additional costs apply for the price difference you will be contacted for your payment information.
“Custom” orders and “Sale” items are final sales.
A full refund of the purchase price of the returned item(s), excluding the shipping and 35% re-stocking fees, will be made promptly upon receiving the merchandise in the same condition in which it was shipped.
You must notify The Oak Barrel Company.com of any return so our team will be expecting your package. Returns sent without The Oak Barrel Company.com prior knowledge will be refused.
The Oak Barrel Company.com does not refund shipping cost or credit card fees. These will be deducted from the total amount of your refund.
Privacy & Security
To process transactions your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent; other than for the express purpose of delivering the purchased product or service requested.